Spare Parts FAQ for Autonomous Cleaning Robots
Are the spare parts on this website genuine?
Are the spare parts on this website genuine?
Yes, all parts are 100% genuine. Using original parts ensures the best performance, safety, and durability for your cleaning robots.
How can I find the correct spare part for my robot model?
How can I find the correct spare part for my robot model?
You can:
- Search by part number or part name in the search bar.
- Filter by robot model.
Do I need an account to purchase spare parts?
Do I need an account to purchase spare parts?
Yes, registration is required.
- Dealers/End Customers: Gain access to latest pricings, bulk ordering, and order history.
What happens if the spare part I need is unavailable or out of stock?
What happens if the spare part I need is unavailable or out of stock?
Unavailable items will not be billed. They will be added to your wish list, and you will receive an automated email notification once they become available.
Are spare parts covered under warranty?
Are spare parts covered under warranty?
Yes, spare parts are covered under the robot’s warranty terms, except for consumables (e.g., brushes, squeegees, filters), which are not covered unless proven defective upon delivery. Damage caused by misuse or user fault is not covered.
Warranty Period:
Spare parts: 2 years
Battery: 1 year
What payment methods are accepted?
What payment methods are accepted?
Payments are made through your approved credit account limit.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to most countries. Shipping charges and delivery times vary based on destination.
How long does delivery take?
How long does delivery take?
3-5 business days, depending on customs clearance.
What if the part I need is not listed online?
What if the part I need is not listed online?
If the part is not listed, please contact us.
Can I return or exchange spare parts?
Can I return or exchange spare parts?
- Returns are accepted within 7 days of receipt for unopened, unused parts.
- Electrical and electronic parts (e.g., PCB, sensors) are non-returnable once opened.
Can I order spare parts in bulk?
Can I order spare parts in bulk?
Yes, customers may request bulk orders.
How can I track my order?
How can I track my order?
Tracking information will be provided once your order has been shipped.
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